Cancellations and Returns

As a customer of Heidi’s Home Furnishings Limited, you have the right to cancel your online order no later than 14 calendar days after the day you receive your products and/ or services.  This applies to all products with the exception of the 'Workshops' where cancellation with a full refund is only allowed up to and no later than 7 calendar days before the date that the workshop is due to take place.  If you should choose to cancel a purchased workshop within the 7 calendar day period before the date the event is due to take place then only 50% of the workshop place cost will be refunded.  You are able to rearrange the date of your paid workshop place up to 7 days before the event is due to take place, however should you wish to rearrange your workshop place to another date within the 7 calendar period before the event is due to take place then an additional fee of 50% of the workshop place cost will be charged to you the customer. 

To cancel your order within the specified time period and to arrnage the return of the unwanted products then you should contact us.

If you decide to cancel you order then you should note the following:

  • You, the customer, will be responsible for the postage cost incurred for returning the product(s), unless the product(s) has been sent to you in error, or the products(s) were damaged or defective at the date of delivery to you. It is the responsibility of the customer to provide proof that a product(s) was damaged or defective at the date of delivery, however this does not affect your statutory rights.
  • You must have taken reasonable care of the product(s) until they have been returned to Heidi's Home Furnishings Limited.
  • We will refund you the original selling price (less any discounts applied at the time of purchase) of the product that you are cancelling together with the delivery charge that was paid.  We endeavor to do this within 30 days of receipt of the returned product(s).

Should you have any questions relating to cancellations and returns then you should contact us.