Delivery Information

Standard Delivery

Standard delivery will usually be with Royal Mail Registered post.  On occasions a courier may be used in postcode areas NG1, NG2, NG3, NG4 and NG5, if this service is used then the buyer will be contacted to arrange a convenient delivery time.  Both options will require a signature on delivery as proof of receipt.

We shall not be liable for any direct, indirect, or consequential loss, costs, damages, charges, or expenses caused directly or indirectly by any delay in the delivery of goods.

Where an order contains more than one item, all items will be delivered at the same time once all items are available.  It is at the discretion of Heidi’s Home Furnishings Ltd as to whether goods are delivered in stages if goods are waiting to come into stock.

Delivery is currently only available to an address within the mainland UK.

Goods will only be delivered to the address specified on the order.  Once they are deemed to have been delivered to the specified address then Heidi’s Home Furnishings Ltd will not be deemed liable for non-delivery of the goods.  We do not need to satisfy ourselves that the person accepting the delivery at the specified address is the buyer (or authorised by the buyer to accept delivery of the goods).

When the buyer orders goods that are not available or discontinued and cannot be delivered to the buyer within 28 days from the date of payment then the buyer has the right to cancel the contract and monies paid by the buyer will be reimbursed.

Any liability to you for the non-delivery of goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or refund.

The quantity and content of any delivery is recorded by us and shall be conclusive evidence of what you receive on delivery unless you can provide conclusive evidence which proves otherwise.

All goods must be signed for and Heidi’s Home Furnishings Ltd accepts no responsibility once goods have been signed for at the address specified on the order.

Delivery is normally 2 - 5 working days but should any out of stock items take longer the buyer will be notified.

Delivery of large items

We shall not be liable for any direct, indirect, or consequential loss, costs, damages, charges, or expenses caused directly or indirectly by any delay in the delivery of goods.  The delivery is to the front door and the buyer should note that should they allow the delivery person(s) into their property they do so entirely at their own risk.  Heidi’s Home Furnishings Ltd will not be liable for any breakages or damage.

For large items we have our own delivery vehicle but on some occasions we may use a specialist courier service. The delivery service is available Tuesday to Saturday 10.00am to 6.00pm; however deliveries can be made out of these hours for a small charge.  A mutual delivery time will be arranged between the buyer and Heidi’s Home Furnishings Ltd.
Where an order contains more than one item, all items will be delivered at the same time once all items are available. It is at the discretion of Heidi’s Home Furnishings Ltd as to whether goods are delivered in stages if goods are waiting to come into stock.

Delivery is currently only available to an address within the mainland UK.  We are unable to deliver to unattended premises.

Goods will only be delivered to the address specified on the order.  Once they are deemed to have been delivered to the specified address then Heidi’s Home Furnishings Ltd will not be deemed liable for non-delivery of the goods.  We do not need to satisfy ourselves that the person accepting the delivery at the specified address is the buyer (or authorised by the buyer to accept delivery of the goods).

If when an arranged delivery has been made and the buyer or authorised person is not present to receive the goods then the goods will be returned back to the store.  Heidi’s Home Furnishings Ltd reserves the right to charge the buyer an additional fee for re-delivery.  This amount charged will be at the discretion of Heidi’s Home Furnishings Ltd to ensure that additional costs are covered.

When the buyer orders goods that are not available or discontinued and cannot be delivered to the buyer within 28 days from the date of payment then the buyer has the right to cancel the contract and monies paid by the buyer will be reimbursed.

Any liability to you for the non-delivery of goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or refund.

The quantity and content of any delivery is recorded by us and shall be conclusive evidence of what you receive on delivery unless you can provide conclusive evidence which proves otherwise.

All goods must be signed for and Heidi’s Home Furnishings Ltd accepts no responsibility once goods have been signed for at the address specified on the order.

Delivery is normally 3 - 5 working days but should any out of stock items take longer the buyer will be notified.